Last updated: 8 August 2026
This website is operated by Hekaya Middle East L.L.C., trading as Hekaya Jewellery (“Hekaya”, “we”, “us” or “our”), a company licensed in the United Arab Emirates.
Licensing Authority: Sharjah Media City (Shams)
Trade Licence No.: 2324742.01
Registered Address: Sharjah Media City, Sharjah, UAE
Email: info@hekayajewellery.com
Telephone: +971 50 138 8176
These Terms and Conditions govern your use of hekayajewellery.com and any purchase made through or in connection with the Website.
By placing an order, you confirm that you have read and accepted these Terms and Conditions.
Hekaya creates fine jewellery crafted from precious materials including 18K gold, natural gemstones, diamonds, pearls and ceramic, as specified for each creation.
Product descriptions, materials, dimensions, gemstone weights and other specifications are provided on the relevant product page or confirmed with you before your order is placed.
As many Hekaya creations feature natural gemstones and are individually handcrafted, slight variations in colour, tone, texture and appearance may occur. Such natural variations are part of the individual character of the jewellery and do not affect the specifications agreed with you.
Product images are intended to represent each creation as accurately as reasonably possible. Screen settings, lighting and photography may result in minor differences in the appearance of colours.
Many Hekaya creations are made to order according to specifications selected or confirmed by the client, which may include size, engraving, gemstones, colour or other personalised details.
Please carefully review all specifications before confirming your order.
Once production of a made-to-order or personalised creation has begun, the order cannot be cancelled due to a change of mind and the creation is not eligible for return or exchange on that basis.
Nothing in this section limits any rights available to you under applicable UAE consumer protection laws.
Submitting an order or enquiry does not by itself constitute acceptance by Hekaya.
Before production begins, the relevant product, specifications, price, payment terms and estimated delivery time will be confirmed with you.
An order becomes confirmed once Hekaya accepts the order and any required initial payment has been received or other agreed payment arrangements have been completed.
We may decline an order before acceptance where, for example, a particular material or gemstone is unavailable, an obvious pricing or product information error has occurred, or we are unable to fulfil the requested specifications.
If we are unable to fulfil an order after accepting it, we will contact you to agree an appropriate alternative or refund any amount paid for the part of the order that cannot be fulfilled.
Prices are displayed in UAE Dirhams (AED) unless otherwise stated.
Prices displayed to UAE consumers include VAT where applicable and required by law. Any applicable delivery or other charges will be disclosed before the order is confirmed.
The price agreed when your order is confirmed will not be increased afterwards unless you subsequently request a change to the product or its specifications that affects the price and expressly agree to the revised amount.
We do not impose undisclosed additional charges.
Available payment methods and the payment schedule applicable to your order will be communicated before your order is confirmed.
Where applicable to gold jewellery, Hekaya may collect an initial payment relating to manufacturing, gemstones or other components, with the remaining agreed payment completed upon hand-to-hand delivery of the jewellery.
Where payment is made by card, payment is subject to authorisation by the relevant payment provider or card issuer.
Hekaya will not charge an additional surcharge solely because a consumer chooses to pay by credit or debit card.
It is the client’s responsibility to provide accurate information required to fulfil the order, including ring size, engraving, delivery details and any other requested specifications.
Once production has begun, changes may not always be possible.
If Hekaya agrees to a requested change after production has begun, any resulting change in price or delivery time will be communicated to you and must be agreed before additional work proceeds.
Available delivery locations and applicable delivery terms are stated on the Website or confirmed with you before your order is accepted.
As Hekaya jewellery is handcrafted and many creations are made to order, estimated production and delivery times may vary between pieces. The estimated timeframe applicable to your creation will be communicated before or at the time your order is confirmed.
We will make reasonable efforts to deliver within the agreed timeframe and will inform you of any material delay.
Any delivery charge will be disclosed before confirmation of the order. No additional logistics charge will be imposed beyond an amount previously disclosed and agreed.
Risk in the jewellery passes to you upon delivery. Ownership passes once the full agreed purchase price has been paid.
Jewellery manufactured according to specifications selected by the client or personalised in any way cannot be cancelled once production has begun and is not eligible for return or exchange due to a change of mind.
If you have any concerns regarding your creation upon receipt, please contact us promptly at info@hekayajewellery.com so that we can review the matter and assist you.
Where an item does not correspond with the specifications agreed with you, or where any other statutory right to repair, replacement, return or refund arises under applicable UAE law, those rights remain unaffected by these Terms.
Further information is available in our Shipping and Returns Policy, which forms part of these Terms and Conditions.
Each Hekaya creation is carefully inspected before delivery and is accompanied by a certificate of authenticity.
The materials and gemstones used in each creation are described in the relevant product information and certificate where applicable.
Natural gemstones may display individual variations and may have undergone treatments commonly used within the jewellery industry where disclosed or applicable.
Any express warranty provided with a particular creation will be stated in the accompanying documentation. Nothing in these Terms excludes Hekaya’s obligations under applicable UAE consumer protection laws.
Fine jewellery should be handled and stored with appropriate care.
Care recommendations may vary depending on the materials used in a particular creation. Please follow the maintenance instructions provided with your jewellery or on the relevant product page.
Damage arising solely from misuse, accidental impact, inappropriate handling or failure to follow applicable care instructions is not treated as a manufacturing issue, without prejudice to any rights granted to you by law.
If your Hekaya creation requires inspection, maintenance or repair, please contact us before sending or delivering the jewellery.
Where a repair is chargeable, we will provide information regarding the proposed work, estimated cost and expected timeframe for your approval before proceeding.
Repairs and after-sales services will be performed in accordance with applicable UAE consumer protection requirements.
Hekaya will provide an invoice or electronic record of the transaction containing the information required under applicable UAE law.
Please retain your invoice and certificate of authenticity for your records and for any future service relating to your jewellery.
All content on the Website, including Hekaya jewellery designs, product names, photographs, illustrations, text, graphics, logos, videos and other creative content, is owned by or licensed to Hekaya unless otherwise stated.
Such content may not be copied, reproduced, distributed, modified, used commercially or otherwise exploited without Hekaya’s prior written permission, except where permitted by applicable law.
You agree not to use the Website:
for any unlawful or fraudulent purpose;
in a manner that may damage, disable or interfere with the Website;
to attempt to gain unauthorised access to any part of the Website or its systems; or
to reproduce or commercially exploit Website content without authorisation.
We may suspend access where reasonably necessary to protect the Website, its users or our legal rights.
We process personal information in accordance with our Privacy Policy and applicable UAE data protection legislation.
Information necessary to process an order may be shared with service providers involved in fulfilling the transaction, including payment and delivery providers, where necessary and permitted by law.
You may choose whether to receive promotional communications from Hekaya and may withdraw your consent to such communications at any time.
The Website may contain links to websites or services operated by third parties.
Hekaya does not control third-party websites and is not responsible for their independent content or practices. Use of third-party services may be subject to their own terms and privacy policies.
Nothing in this section limits Hekaya’s responsibility for services provided by third parties on Hekaya’s behalf where such responsibility cannot lawfully be excluded.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under UAE law, including the consumer’s right to claim compensation where provided by applicable legislation.
To the extent permitted by law, Hekaya will not be responsible for loss or damage caused solely by misuse of the jewellery, failure to follow care instructions, unauthorised alteration or repair, or circumstances for which Hekaya is not legally responsible.
There may be circumstances outside our reasonable control that affect production or delivery, including interruptions to transportation, supply chains, public authority measures or other exceptional events.
If such circumstances materially affect your order, we will contact you as soon as reasonably possible.
Nothing in this section limits any cancellation, return, refund or other right available to the consumer under applicable UAE law.
We aim to address any concern fairly and promptly.
You may contact Hekaya regarding an order or complaint through:
Email: info@hekayajewellery.com
Telephone: +971 50 138 8176
We will review your enquiry and work with you towards an appropriate resolution.
Nothing in these Terms prevents a consumer from referring a matter to the UAE Ministry of Economy, a competent consumer protection authority or a court or dispute resolution body having jurisdiction.
These Terms and any purchase made from Hekaya are governed by the applicable laws of the United Arab Emirates.
If a dispute arises, we encourage you to contact us first so that we may attempt to resolve the matter directly.
If the matter cannot be resolved, it may be referred to the competent authority, dispute settlement mechanism or court having jurisdiction in the United Arab Emirates, in accordance with applicable law.
We may update these Terms from time to time to reflect changes to our Website, business practices or applicable law.
Any revised Terms will apply from the date they are published and will not retrospectively alter the agreed terms of an order already accepted, except where required by applicable law or agreed with the consumer.
The version in effect when your order is confirmed will apply to that order.
Hekaya Jewellery
Hekaya Middle East L.L.C.
Email: info@hekayajewellery.com
Telephone: +971 50 138 8176
Registered Address: Sharjah Media City, Sharjah, UAE
Licensing Authority: Sharjah Media City (Shams)
Trade Licence No.: 2324742.01
